Frequently Asked Questions

Knowledge Base

WEBSITE HELP

Orders & Ordering

I added a product but I haven’t been redirected to the shopping cart, where do I find my shopping cart?

I clicked ‘add to cart’ on a product page, but nothing appeared in my shopping cart.

I placed an order without logging into my account, can my order be associated with my account after I have placed it?

I have placed an order but have not received an order confirmation.

How can I best contact you for help or to give feedback?

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Resources

Where can I find a digital copy of a technical sheet?

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Using the website

I have product feedback or a review, where can I send this?

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WAXES, POLISHES AND CLAY BARS

Auto-Balm

Can I still use Auto-Balm that has begun to separate after being stored for over a year?

White spots appearing after having used Auto-Balm?

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Cleanser-Polish

How long should I leave Cleanser-Polish before applying a wax over the top?

Should Cleanser-Polish be topped with a wax?

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General

Can I use ‘wash and wax’ products over the top of Double Speed-Wax?

How can I remove tar from my paintwork?

Should I choose a different wax if my vehicle paintwork is is dark/light?

Can Bilt-Hamber wax products be used on cellulose paintwork?

How do I wash the foam applicator pad?

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Auto-Clay

Is Auto-Clay suitable if I want to polish dulled paintwork?

HOW TO: use Bilt-Hamber’s Auto-Clay.

Can the Auto-Clay bar be reused?

My Auto-Clay is too firm to mould; how can I soften it so that it can be shaped for use?

How do I treat my car after using Auto-Clay?

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Double Speed-Wax

Can I use a ‘wash and wax’ product to wash my vehicle before I apply Double Speed-Wax?

How many applications of double speed-wax are possible with one tin on an average sized vehicle?

Can I apply two coats of Double Speed-Wax and how long should I leave between applications?

What is the shelf life of Double Speed-Wax

Can I use Double Speed-Wax on PPF wrap?

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ANTI-CORROSION

Deox-C

What concentration of Deox-C should I use?

Will Deox-C effect rubber components of rusted metal objects?

HOW TO: Clear a fuel tank of rust using Deox-C.

Is Deox-C safe for use on small rusted parts such as gears and ball bearings?

Should I remove corrosion by mechanical means before treatment with Deox-C or Deox-Gel?

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Dynax-S50

Can Dynax-UB be used over the top of existing protective coatings?

What is the best way to remove Dynax-S50

How do I clean the 60cm lance supplied with Dynax-S50?

Can Dynax-S50 be used in an air spray pump?

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General

Can I use rust removers and paint coatings to protect a rusted vehicle underside?

How can I protect braking surfaces from corrosion in the winter months?

Can I use a rust converter to protect cavities from existing and further corrosion?

HOW TO: treat rusted wheel arches.

The old sealer on my wheel arches has come off and they now have surface rust in this area, how should I treat this?

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Deox-GEL

Can I use Deox-GEL to remove rust on a galvanized surface?

Will using Deox-Gel on stone chips harm my paintwork?

Can I spray Deox-Gel and can it be thinned?

Will Deox-Gel cling to vertical surfaces?

Should I remove corrosion by mechanical means before treatment?

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Dynax-UB

What does the finish of Dynax-UB look like?

If Dynax-UB is applied to a damp car underside, will it displace any water?

What is the best way to remove Dynax-UB?

Will Dynax-UB harm PVC or plastics on the undersides of some vehicles?

Can I use Dynax-UB in a gun?

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Dynax-UC

What is the best way to remove Dynax-UC

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PAINTS AND COATINGS

Electrox

What is the coverage of Electrox?

Which primer can I use on Galvanized surfaces?

Can Electrox from a pail be thinned for use in a handheld spray gun?

Can Electrox be used over Hydrate-80?

I would like to use Electrox in a spray gun, what size nozzle should I use?

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General

Should I use Electrox on both my steel chassis and aluminium bodywork?

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Etchweld

What is the coverage of Etchweld?

Which primer can I use on Galvanized surfaces?

Can Electrox or Etchweld be used over Hydrate-80?

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CLEANING AND DEGREASING

Air-Con Bomb

Will Air-Con Bomb remove smoke odours from the inside of a vehicle?

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Auto-Wash

Can I use Auto-Wash in a pressure washer?

Can I use Auto-Wash on a soft top?

How much Auto-Wash do I need?

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General

Which product can I use to clean vehicle upholstery?

Which of your products would be best for cleaning brake callipers?

What is the best cleaning product for use on light coloured headlining and sun visors?

Which would be the best cleaner to use for cleaning plastic in the interior i.e. lower door cards and other lower interior plastics?

What is the best product to wash a new vehicle?

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Surfex-HD

How do I clean a very dirty/muddy carpet with Surfex HD?

HOW TO: Use Surfex-HD

Can I use Surfex-HD to clean/degrease brake callipers?

How do I go about ensuring the concentration of Surfex-HD is correct for my pressure washer?

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Auto-Foam

Is Auto-Foam a harsh cleaner?

I have used the Auto-Foam dilution calculation method, but the calculation is telling me I need more Auto-Foam than my detergent bottle will hold!

Is Auto-Foam pH neutral?

Can Auto-Foam be applied in a pump-up pressure sprayer?

Is there a specific applicator that works well with your products?

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