How To Buy From Us

You can order all of our products online or by phoning our sales hotline during office hours (9am to 5pm Monday to Friday): 01277 65 88 99

If you have any questions or experience any technical difficulties you can use the contact form here
For international callers, use the prefix (+44) intsead of the 0. So the number looks like (+44)1277 658899
Email us here

For online ordering follow the process below:

Finding Products Online

Use the menu links within the blue navigation bar at the top of the site to select the product category or, if you know already exactly what you are looking for, type the name of the product into the search bar at the top right of the page.

Select your product by clicking on the product picture or product name.

You will then be directed to the individual product page on which you can enter the quantity required and add this to your shopping cart. Other products relating to the particular category for your chosen product will be shown in a left-hand category menu.

You may then continue to navigate to other products in this fashion and also add them to your shopping basket, with your current basket contents being shown at the top-right of the site. Please note that the total shown in this basket will be inclusive of VAT, but will not include any shipping and handling charges applicable.

To see the shipping charges that will apply you can click on the underlined link showing the number of items in your basket and this will direct you to a page on which you can fill in your geographical location to obtain an estimate of these.

 
Checkout Process

Before proceeding to the checkout page please check to ensure that you have selected the correct product in the correct size, type and number. You can do this on the basket page mentioned above. If the quantity is incorrect simply change the number and click ‘Update Shopping Cart’; the price will rise or fall accordingly. You can go to the checkout at any time and then return to shopping at any time, but you should not enter any discount codes on this page until you are ready to complete your order.

Once you have finished shopping click on the ‘Checkout’ button at the top-right of the page, or the ‘Proceed To Checkout’ button on the basket page, to proceed to the checkout phase; at the checkout you will enter all relevant billing and shipping details, the checkout will calculate the exact shipping cost for you at this point.

You can choose at this stage to checkout as a guest, to register an account with us in order to make ordering again from us more convenient in the future, or to login to an existing account.

If you are checking out as a guest or registering with us for the first time you will be required to enter your country and postcode at this point. Our site features an international postcode/ZIP lookup facility, so simply click the ‘Find Address’ button here and the page will present you with a list of possible address matches. Choose your exact address from this list and then click on ‘Select Address’ to auto-complete the remaining address fields on the form.

If the postcode finder does not find your address please enter it manually, please do so carefully to avoid losing your order.

You must then complete your First Name, Last Name, Email Address and Telephone. If you are an EU VAT-registered entity you may also enter your EU VAT number and have this validated at this point in order to render your order tax exempt.

You can then choose whether to have your order shipped to the billing address that you have just entered, or to specify a separate delivery address. Selecting the latter option you will be required to follow the same procedure as you just followed for entering your billing details.

Following this, you may then choose your shipping method from the rates available. Please note that we are unable to ship hazardous items to certain countries. You may find further information in this respect on our Shipping Tariffs page here.

Select from our available payment methods; we offer both Sage Pay and PayPal for your convenience.

Once you have finished you will see the total displayed including VAT and shipping - all of our prices include VAT. Then it is just a case of clicking on the ‘Proceed’ button to complete your order with us.

When you click this button you will be transferred to the selected payment company to complete your transaction.

Completing Your Transaction

It is our aim to deliver your order within 3-5 working days - if you need your order sooner please phone us and we will try our best to advance this.

You will receive an email with details of how to track your order. If you have any problems with your delivery please contact us; sometimes it can help to contact the couriers directly yourself if you have the tracking details.